Core Principles
Submit a formal complaint about our service or performance.
Exercise your digital rights over your personal data.
Open a ticket for technical issues or account assistance.
Real Replies, Not Ticket Queues
Priority inquiries get a prompt, real reply, Monday through Friday, all routed through the app's Messages page — no ticketing black hole.
Outages are watched by a dedicated team, and issues outside business hours wait until the next business day. Need to exercise your data rights? Submit a request directly.
Every request here reaches a real person, not a bot
Complaints are reviewed directly by our team — submit a formal complaint about our service or performance, and expect a genuine reply from a real person during business days, not an automated ticket queue.
Request Your Data puts your digital rights in your own hands: access, correction, deletion, or portability, all handled through one dedicated form, never scattered across unmonitored email inboxes.
Help Desk tickets cover technical issues and account assistance, monitored Monday through Friday, 10 AM to 4 PM New York City time, with a dedicated team watching closely for any platform outages.
Every channel below exists because a real request demanded it, not because a form needed a category filled in.
All support runs through the app's Messages page
+ Details− CloseOne form for access, correction, deletion, or export
+ Details− CloseSubmit and track a complaint about service quality
+ Details− Close
Your AI Agent Connect the AI agent you already trust — by voice or by text — and it generates your content directly on Ferrer, tailored to your business and your goals.
Working For You No account managers. No meetings. No calls. Once your content is ready, share it natively, straight from your phone, to whichever platforms you choose — no third-party ad APIs, no OAuth, no middleman.
Always Supervised Our team stays behind the scenes, quietly refining and supervising every result for quality — you'll never need to talk to a person to get results.
Complaints are for formal issues with our service or performance, Help Desk is for technical or account problems, and General Inquiry covers everything else — all three route to a real person through the app's Messages page.
No. All support runs through the app's Messages page and our dedicated forms, so every request stays logged and traceable, not lost in a phone queue.
