Core Principles
Submit a formal complaint about our service or performance.
Exercise your digital rights over your personal data.
Open a ticket for technical issues or account assistance.
Questions or suggestions? Reach our team directly, anytime.
Real Replies, Not Ticket Queues
Priority inquiries get a prompt, real reply, Monday through Friday, all routed through the app's Messages page — no ticketing black hole.
Outages are watched by a dedicated team, and issues outside business hours wait until the next business day. Need to exercise your data rights? Submit a request directly.
Every request here reaches a real person, not a bot
Complaints are reviewed directly by our team — submit a formal complaint about our service or performance, and expect a genuine reply from a real person during business days, not an automated ticket queue.
Request Your Data puts your digital rights in your own hands: access, correction, deletion, or portability, all handled through one dedicated form, never scattered across unmonitored email inboxes.
Help Desk tickets cover technical issues and account assistance, monitored Monday through Friday, 10 AM to 4 PM New York City time, with a dedicated team watching closely for any platform outages.
General Inquiry exists for everything else — questions or suggestions reach our team directly through the app's Messages page, never through a channel nobody is actually watching or checking.
Every channel below exists because a real request demanded it, not because a form needed a category filled in.
Priority inquiries get a real reply, not an auto-response
+ Details− CloseAll support runs through the app's Messages page
+ Details− CloseA dedicated team watches for platform outages
+ Details− CloseOne form for access, correction, deletion, or export
+ Details− CloseSubmit and track a complaint about service quality
+ Details− CloseIssues outside business hours wait until the next day
+ Details− CloseReal requests, real responses
Every inquiry reaches a real person through the app's Messages page — complaints, data rights, and help desk tickets are logged, tracked, and routed to the right team, not a shared inbox.
Technical and priority inquiries are reviewed by a real person on business days, Monday through Friday, 10 AM to 4 PM New York City time, with dedicated coverage for platform outages.
Requests and responses, working together, every business day.
Contact Us
Your AI Agent Connect the AI agent you already trust — by voice or by text — and it generates your content directly on Ferrer, tailored to your business and your goals.
Working For You No account managers. No meetings. No calls. Once your content is ready, share it natively, straight from your phone, to whichever platforms you choose — no third-party ad APIs, no OAuth, no middleman.
Always Supervised Our team stays behind the scenes, quietly refining and supervising every result for quality — you'll never need to talk to a person to get results.
We prioritize technical and urgent inquiries and aim to reply as quickly as possible during business hours — Monday through Friday, 10 AM to 4 PM New York City time. Exact response times can vary with request volume.
For critical platform outages impacting campaign performance, our dedicated monitoring team operates Monday through Friday, from 10:00 AM to 4:00 PM (New York City time).
No. Communication is handled directly within our app via the "Messages" page. Please note that our team is available Monday through Friday, from 10:00 AM to 4:00 PM (New York City time).
If you encounter a problem outside of our regular hours, you will need to wait until the next business day between 10 AM and 4 PM NYC time for your issue to be addressed.
Complaints are for formal issues with our service or performance, Help Desk is for technical or account problems, and General Inquiry covers everything else — all three route to a real person through the app's Messages page.
No. All support runs through the app's Messages page and our dedicated forms, so every request stays logged and traceable, not lost in a phone queue.
