Platform Masterclasses
Documentation
Fast Support
Platform Masterclasses
Documentation
Fast Support
Core Principles
Guides on campaign management, setup, and masterclasses.
Expert strategies for data-driven, high-performance growth.
Stay aligned with global ad standards and platform policies.
Support requests answered within 24 hours on business days.
Organized, Fast, and Free
Guides, FAQs, and platform masterclasses cover everything from Google, Meta, and TikTok Ads to Quality Score guidance and landing page delivery timelines.
Support requests get a real reply within 24 hours on business days. Can't find what you need? Open a ticket with our team directly.
No question here goes unanswered for long
Documentation means every feature — from initial campaign setup to advanced attribution modeling — has a written guide and a recorded masterclass, not just a support ticket quietly waiting to happen down the line.
Best Practices are why our guides teach data-driven decisions, not guesswork: every single recommendation ties back to real platform performance data, not a hunch or a trend someone read about once online.
Compliance keeps every guide aligned with current Google, Meta, and LinkedIn ad policy — updated the moment a platform standard changes, not months later once live campaigns are already affected by it.
Fast Response means real requests get a real answer within 24 hours on business days, from a team that already knows your account and campaign history, never a generic, copy-pasted script reply.
Every resource below exists because a real question demanded it, not because a template needed content.
Support requests answered within one business day
+ Details− CloseAnswers organized across every part of the platform
+ Details− CloseTraining included for Google, Meta, and TikTok Ads
+ Details− CloseNew landing pages delivered in about 20 days
+ Details− CloseGuides explain the 1-10 scale platforms use to rank ads
+ Details− CloseMost campaigns reach optimized results in 3-4 months
+ Details− CloseReal answers, real people
Every support request gets a genuine response within 24 hours on business days, backed by a knowledge base spanning 19 categories across campaign setup, billing, and platform-specific questions.
If a guide doesn't cover your issue, our specialized support team is available during NYC business hours to resolve campaign-level challenges directly, not through a generic ticket queue.
Documentation and support, working together.
Contact Support
Your AI Agent Connect the AI agent you already trust — by voice or by text — and it generates your content directly on Ferrer, tailored to your business and your goals.
Working For You No account managers. No meetings. No calls. Once your content is ready, share it natively, straight from your phone, to whichever platforms you choose — no third-party ad APIs, no OAuth, no middleman.
Always Supervised Our team stays behind the scenes, quietly refining and supervising every result for quality — you'll never need to talk to a person to get results.
Your access token expires after 15 minutes and silently refreshes in the background while you're active. The underlying session (tracked in Active Sessions) lasts up to 14 days, or until you sign out or revoke it manually.
Yes. Every connection is served over HTTPS, and we send a Strict-Transport-Security header (HSTS) so browsers refuse to fall back to an unencrypted connection, even by mistake.
Use our Request Your Data form to access, download, correct, or delete your personal data. Requests are handled under GDPR, CCPA, LGPD, and PIPEDA — see our Compliance page for details.
Use our contact form and describe the issue with steps to reproduce. We investigate all reports promptly and treat security disclosures with priority.
We use TOTP-based 2FA — one-time codes from any authenticator app (Google Authenticator, Authy, etc.), plus single-use backup codes generated at setup in case you lose access to your device.
Yes, with a passkey. Sign in with your device's fingerprint, face recognition, or PIN via the WebAuthn standard — credentials never leave your device and can't be phished or reused elsewhere.
Failed logins add a progressive delay — 2s after the 6th attempt, 4s after the 7th, 8s after the 8th and beyond — on top of a hard account lock after 10 failed attempts, lasting 15 minutes.
Yes. At signup and on every password change, we check the Have I Been Pwned database to reject credentials already exposed in a known breach — passwords themselves are always hashed with bcrypt, never stored in plain text.
Before every login or signup, your browser solves a small Proof of Work computational puzzle — a few milliseconds for a real user, expensive at bot scale — which filters automated attacks without ever showing you a CAPTCHA.
Yes. The Active Sessions page lists every device and location currently logged into your account. You can revoke any single session instantly, remotely, without needing to change your password.
Through data-backed decisions and continuous optimization — every recommendation ties back to measurable platform performance, not a hunch.
Google Ads, Meta Ads, Microsoft Ads, LinkedIn Ads, YouTube Ads, and TikTok Ads — see our Plans page for which platforms are included in each service tier.
We measure success by real outcomes — clear attribution, no inflated ROI, and systems built to scale predictably, not just impressions or reach.
Contact our team directly through the app, or explore our Plans page to see which package fits your budget and goals.
Starter Acquisition, Growth Engine, and Scale System are built for ad budgets from $2,000/month up to unlimited spend, so businesses at different stages can find the right fit.
Yes. All plans require a 3-month minimum commitment, which gives our team enough data to properly optimize your campaigns.
We manage strategy, execution, and optimization — the advertising budget itself is billed directly by Google, Meta, or TikTok, separate from our management fee.
Yes, we are a global company with remote-first operations, allowing our team to work from anywhere in the world.
Our process typically includes an initial screening, a technical assessment related to your role, and a cultural fit interview with the leadership team.
Absolutely. Every new member undergoes an intensive technical onboarding to master our internal tools and performance standards.
We're hiring performance-marketing specialists — PPC, Meta Ads, LinkedIn Ads, and Microsoft Ads roles, plus other positions depending on team needs. We look for people who are data-driven, technically proficient, and have a genuine growth mindset.
Fill out our Careers form with your name, email, the position you're applying for, a short cover letter, and your resume as a PDF (up to 5MB). Send resume or Apply Now on this page takes you straight there.
PPC Specialist, Meta Ads Specialist, LinkedIn Ads Specialist, and Microsoft Ads Specialist are our listed roles — select "Others" on the application form if your background fits elsewhere.
No. We're remote-first and hire globally — there's no relocation requirement and no headquarters-first culture dictating where you need to be.
We prioritize technical and urgent inquiries and aim to reply as quickly as possible during business hours — Monday through Friday, 10 AM to 4 PM New York City time. Exact response times can vary with request volume.
For critical platform outages impacting campaign performance, our dedicated monitoring team operates Monday through Friday, from 10:00 AM to 4:00 PM (New York City time).
No. Communication is handled directly within our app via the "Messages" page. Please note that our team is available Monday through Friday, from 10:00 AM to 4:00 PM (New York City time).
If you encounter a problem outside of our regular hours, you will need to wait until the next business day between 10 AM and 4 PM NYC time for your issue to be addressed.
Complaints are for formal issues with our service or performance, Help Desk is for technical or account problems, and General Inquiry covers everything else — all three route to a real person through the app's Messages page.
No. All support runs through the app's Messages page and our dedicated forms, so every request stays logged and traceable, not lost in a phone queue.
By reducing wasted spend through data-driven optimization and budget efficiency — every dollar is allocated toward measurable performance, not guesswork.
All campaign metrics use clear attribution models with transparent, unmanipulated reporting — no inflated ROI numbers, ever.
We use inclusive creative strategies and responsible audience segmentation that avoid discriminatory targeting practices.
No — we've found the opposite. Ethical practices and transparent metrics build the kind of trust that drives stronger, high-value engagement.
Yes — every report uses transparent attribution models you can review and question at any time, not a locked black-box dashboard.
Yes. We publish honest performance numbers even when they aren't flattering — reporting isn't adjusted to look better than the real result.
Audience segmentation is reviewed against platform policy and audited to stay free of discriminatory bias, across every campaign we run.
Yes. Our whistleblower channel allows confidential and secure reporting at any time, reviewed directly by our compliance team.
We operate fully remote and cloud-based, with no manufacturing or physical footprint — our environmental impact comes from infrastructure efficiency, not offices or hardware.
Through WCAG 2.1 AA accessibility across all 170+ app pages, GDPR/CCPA/LGPD/PIPEDA-compliant data handling, and inclusive audience targeting free of discriminatory bias.
23+ documented policies, full audit logs, and transparent performance metrics — we never inflate ROI reporting to clients.
Yes. We maintain a whistleblower channel for confidential reporting, reviewed promptly by our compliance team.
23 or more, covering everything from data privacy to security to billing — see our Legal & Policies page for the complete list.
No. Transparent metrics and honest attribution mean we never inflate ROI reporting, even when the numbers aren't the ones a client was hoping for.
Every campaign is checked against Google, Meta, and LinkedIn advertising policy before it launches, keeping ESG governance part of daily operations, not just a yearly report.
We don't have a confirmed date yet — it's in active development for both iOS and Android. Sign up for launch notification and you'll be the first to know.
No. The mobile app is included with your existing account at no additional charge, the same as the web dashboard.
It's a Progressive Web App (PWA), installable from any modern mobile browser on iOS and Android — no app store or separate download required.
Yes. It's the same account and the same data, kept in sync in real time — the mobile app isn't a separate, limited experience.
Yes — passkey (WebAuthn) login and 2FA already work in any mobile browser today, on the same web dashboard. The installable app will carry over that exact login, nothing new to set up.
Both are planned for launch: push alerts for approvals and new messages, and offline viewing of recently loaded campaigns, messages, and approvals when you lose signal.
It's a Progressive Web App (PWA) — installed straight from your phone's browser, with no App Store or Google Play listing and no separate download.
Tap Notify Me at Launch on this page, or reach out through Contact Us — we'll let you know the moment it ships, no spam.
GDPR, CCPA, LGPD, and PIPEDA — access, correction, deletion, and portability rights are honored the same way in every region we serve, not just where required by law.
GDPR Articles 15-20 cover access, rectification, erasure, restriction, portability, and objection. CCPA covers the right to know and delete. LGPD Article 18 and PIPEDA Principle 9 grant equivalent access rights — all honored through the same process.
Use our Request Your Data form — one dedicated form covers access, correction, deletion, and portability, routed directly to our compliance team, not a general inbox.
Once a deletion request is confirmed and processed, your data is permanently removed from active systems — we don't retain a hidden copy for later recovery.
Every campaign is checked against Google, Meta, and LinkedIn ad policy before it launches, with clear attribution tracked throughout — not audited into compliance after a complaint arrives.
Yes. Submit it through our Complaints form — every complaint is logged, tracked, and reviewed by a real person on our team, never auto-closed.
Yes. Our whistleblower channel allows confidential, secure reporting at any time, reviewed directly by our compliance team.
No. Every user gets the same data-rights standard regardless of location — we don't apply a lower bar just because local law would allow it.
We have substantially addressed the WCAG 2.1 Level AA success criteria across all 170+ pages. We do not claim independently audited conformance — that requires a certified third-party audit.
Yes. All pages use semantic HTML landmarks, ARIA roles, and aria-live regions. Every route change is announced via a dedicated RouteAnnouncer component so screen readers always track navigation.
Yes. The sidebar, header, modals, dropdowns, and all forms work via Tab, Enter, Space, and Escape. Modals implement a focus trap and return focus to the trigger on close.
Use our contact form at fdmarketing.io/app/form/contact-us. Include the page URL, a description of the issue, and the assistive technology and browser you were using.
Yes. If your device has Reduced Motion enabled, decorative animations — orbiting graphics, auto-scrolling strips — are disabled automatically; nothing on the page depends on animation to function.
Every interactive element — links, buttons, form fields — gets a visible 2px brand-color focus outline, and a skip link is the first focusable element on every page so you can jump straight to the main content.
Yes. All 170+ pages carry a distinct, descriptive browser title, so screen reader users and anyone using browser tabs always know exactly where they are.
By hand. Every WCAG 2.1 AA success criterion referenced on this page has been manually verified with a keyboard and screen reader, not just run through an automated scanner.
No. The 7-day Free Trial gives you full access with no credit card required — you only enter payment details if you choose to continue on a paid plan.
Your trial simply ends — since no card was required, nothing is charged automatically. Choose Starter or Pro whenever you're ready to continue.
Pro includes everything in Starter plus higher generation limits, multiple brand profiles, priority processing, advanced content history, and priority support.
No. Starter and Pro are both month-to-month with auto-renewal billing — cancel anytime, no long-term commitment required.
Yes. You can switch between Starter and Pro at any time from your account — changes apply to your next billing cycle.
No. Starter and Pro prices are shown before tax — applicable taxes are calculated and added at checkout based on your location.
23 or more, covering privacy, data, security, billing, and accessibility — every one dated and versioned, not buried in a single generic terms page.
Yes. Every policy is downloadable directly from this page, so you always have a dated copy on hand.
Each policy is versioned and dated. When we update one, the version number and date change so you can always tell what's current.
It's listed under Privacy & Data on this page, alongside our Cookie Policy and other data-handling documents.
The core terms are consistent everywhere, with regional data-rights sections addressing GDPR, CCPA, LGPD, and PIPEDA where applicable.
Reach out through our Contact Us form and specify the policy and version you need — our team can provide it directly.
Material changes are dated at publication and, where required by law, communicated in advance before taking effect.
Use our Contact Us form and select the relevant topic — legal and policy questions are routed directly to the right team.
Yes. Every testimonial is from a named, real client — with video for three of them, and no actors, scripts, or paid endorsements for any.
We feature clients who've seen measurable, real results working with us and were willing to share their experience publicly.
Yes. Submit your story through our Share Your Testimonial form — we'll reach out about featuring it here.
We only trim for length. The client's own words and rating are preserved as given, with no rewriting of their message.
No. No client is paid or compensated for sharing their experience — every review here is voluntary.
We don't share client contact information directly, but you can request a reference through our Contact Us form.
Your AI agent generates content tailored to your business and goals directly on Ferrer — no account managers, no meetings, no calls required.
You share it natively, straight from your phone, to whichever platform you choose — no ad APIs, no middleman.
No. Content is shared straight from your phone through native sharing, not through advertising APIs or third-party ad accounts.
Our team stays behind the scenes, quietly refining and supervising every result for quality — you'll never need to talk to a person to get results.
